The average hourly pay for a Mid-Career Help Desk Technician with Customer Service skills is $18.15.
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$14 - $24
$199 - $4,027
$440 - $3,250
$30,135 - $55,750
Your Market Worth Over Time
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Technician Job Listings
Popular Skills for Help Desk Technician
Avg. Hourly Rate
Skills in Help Desk / Desktop Support (Tier 2), Computer Hardware Technician and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.09 based on 154 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.05 based on 981 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $19.82 based on 128 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Washington, District of Columbia earn an average of 34.7% more than the national average. These job titles also find higher than average salaries in New York, New York (13.1% more) and Houston, Texas (11.6% more). The lowest salaries can be found in Los Angeles, California (9.8% less) and San Antonio, Texas (6.0% less).
Years of Experience
This data is based on 1,288 survey responses.
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