The average hourly pay for a Help Desk Technician with Software Installation & Upgrade skills in Austin, Texas is $12.00.
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1), Customer Service, Help Desk / Desktop Support (Tier 2) and Computer Hardware Technician are correlated to pay that is above average.
Employees with Help Desk Technician in their job title in Seattle, Washington earn an average of 76.2% more than the national average. These job titles also find higher than average salaries in New York, New York (74.3% more) and Houston, Texas (62.5% more).