The average hourly pay for a Help Desk Technician in Austin, Texas is $16.96.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Customer Service and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting, Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support.
What is the Pay by Experience Level for Help Desk Technicians?
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.41 based on 8 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $17.39 based on 26 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $16.00 based on 9 salaries. An experienced Help Desk Technician with 10-19 years of experience earns an average total compensation of $20.00 based on 6 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in Seattle, Washington earn an average of 25.4% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (18.3% more) and San Diego, California (15.7% more). The lowest salaries can be found in Miami, Florida (7.5% less).
Years of Experience
This data is based on 49 survey responses.
More Cities for Help Desk Technician