Help Desk Technician in Pittsburgh Salary

The average pay for a Help Desk Technician in Pittsburgh, Pennsylvania is $15.62 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career.

$35,000 - $41,748
$39K
MEDIAN: $39,305
50%

Add this chart to your site: 640px    300px

$9.00 - $20.00
$9
$15
$20
MEDIAN: $15.00
10%
50%
90%

Add this chart to your site: 640px    300px

$0$42K
Salary $39,305
Bonus $1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,198 - $42,955
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 7
Hourly Data $0$21
Hourly Rate $9.00 - $20.00
Overtime $21.00
Annual Data $0$42K
Bonus $1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,198 - $42,955
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 14

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Read More...

Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Pittsburgh, Pennsylvania

Allegheny County, Pennsylvania
304,385
Male:
149,690 (49.2%)
Female:
154,695 (50.8%)
Pittsburgh (/ˈpɪtsbərɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. The Combined Statistical Area (CSA) population of 2,659,937 is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania after Philadelphia and the 20th-largest in the U.S. Located at the confluence of the Allegheny and Monongahela rivers, which form the Ohio River, Pittsburgh is known as both "the Steel City" for its more than 300 steel-related businesses, and as the "City of Bridges" for its 446 bridges. The city features 30 skyscrapers, two inclines, a pre-revolutionary fortification and the Point State Park at the confluence of the rivers. The city developed as a vital link of the Atlantic coast and Midwest. The mineral-rich Allegheny Mountains made the area coveted by the French and British empires, Virginia, Whiskey Rebels, and Civil War raiders. Aside from steel,...
Pittsburgh:
$41,293
Pennsylvania:
$55,702
$858
Pittsburgh:
$108,400
Pennsylvania:
$170,600
4.3%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
19%
1-4 years
57%
5-9 years
19%
10-19 years
5%

Experience Affects Help Desk Technician Salaries

Mid-Career
▲10%

National Average
$34,000

Entry-Level
▼1%

Skills That Affect Help Desk Technician Salaries

Help Desk / Desktop Support
▲10%

Help Desk / Desktop Support (Tier 1)
▼0%

Computer Hardware Technician
▼0%

National Average
$34,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Years of Experience

Less than 1 year
19%
1-4 years
57%
5-9 years
19%
10-19 years
5%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 47%
vision benefits
Vision: 59%
no benefits
None: 35%