Avg. Base Hourly Rate (USD)
The average hourly pay for a Help Desk Technician is $15.70
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $17.21 based on 2,717 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $19.78 based on 833 salaries. An experienced Help …Read more
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more