Help Desk Technician in Sacramento, California Salary

How much does a Help Desk Technician make in Sacramento, CA? In Sacramento, a Help Desk Technician earns an average of $18.68 per hour. This is 13% higher than the national average for a Help Desk Technician which is $16.18 per hour. Wages for a Help Desk Technician in Sacramento range from $11.84 per hour to $22.30 per hour. Total Annual Pay, which includes hourly rate and overtime for a Help Desk Technician in Sacramento ranges from $24,619 to $50,603 annually. Among those reporting, there is an average job satisfaction rating of 4 out of 5 stars. In Sacramento, men make up the majority of the workforce (78 percent). Many report receiving medical and dental benefits from their employer.

$11.84 - $22.30
$12
$19
$22
MEDIAN: $18.68
10%
50%
90%

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Hourly Data $0$31
Hourly Rate $11.84 - $22.30
Overtime $31.43
Annual Data $0$50K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,619 - $50,603
  • Country: United States
  • Currency: USD
  • Updated: 17 Nov 2017
  • Individuals Reporting: 17

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Sacramento, California

Sacramento County, California
490,715
Male:
237,724 (48.4%)
Female:
252,991 (51.6%)
Sacramento (/ˌsækrəˈmɛntoʊ/; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. It is at the confluence of the Sacramento River and the American River in the northern portion of California's expansive Central Valley. Its estimated 2014 population of 485,199 made it the sixth-largest city in California, and the 35th largest city in the United States. Sacramento is the cultural and economic core of the Sacramento metropolitan area, which includes seven counties with a 2010 population of 2,414,783. Its metropolitan area is the fourth largest in California after the Greater Los Angeles area, the San Francisco Bay Area, and the San Diego metropolitan area, and is the 27th largest in the United States. In 2002, the Civil Rights Project at Harvard University conducted for TIME magazine named Sacramento "America's Most Diverse City". Sacramento became a city through the efforts of the Swiss immigrant John...
Sacramento:
$52,151
California:
$64,500
$1,085
Sacramento:
$287,300
California:
$449,100
5.1%

Help Desk Technician Job Listings

Help Desk Technician Reviews

Q: What is it like working in Sacramento?

Help Desk Technician in Sacramento:
"Change is Good."
Pros: The cost of living.
Cons: The heat in the Summer time.

Key Stats for Help Desk Technician

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
18%
1-4 years
59%
5-9 years
12%
10-19 years
6%
20 years or more
6%

Skills That Affect Help Desk Technician Salaries

Computer Hardware Technician
▲2%

Customer Service
▲1%

Help Desk / Desktop Support
▼0%

National Average
$39,000

Troubleshooting
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
18%
1-4 years
59%
5-9 years
12%
10-19 years
6%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 55%
vision benefits
Vision: 45%
no benefits
None: 36%