$37,000
Avg. Salary
$13.02
Avg. Hourly Rate
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The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 2) skills in Tampa, Florida is $13.02 per hour.

The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 2) skills in Tampa, Florida is $37,000 per year.

$0
10%
$13
50%
$0
90%
MEDIAN $13
$33k
10%
$37k
50%
$44k
90%
MEDIAN $37,000

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Tampa, Florida

Hillsborough County, Florida
369,028
Male:
175,517 (47.6%)
Female:
193,511 (52.4%)
Tampa /ˈtæmpə/ is a city in and the county seat of Hillsborough County, Florida, United States. It is located on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is part of the Tampa Bay Metropolitan Area. The city had a population of 346,037 in 2011. The current location of Tampa was once inhabited by indigenous peoples of the Safety Harbor culture (most notably the Tocobaga and the Pohoy, who lived along the shores of Tampa Bay). The area was explored by Spanish explorers in the 16th century, resulting in violent conflicts and the introduction of European diseases, which wiped out the original native cultures. Although Spain claimed Florida as part of New Spain, it did not found a colony in the Tampa area, and there were no permanent American or European settlements within today's city limits until after the United States acquired Florida from Spain...
Tampa:
$44,432
Florida:
$49,426
$974
Tampa:
$189,800
Florida:
$179,800
5.3%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Less than 1 year
25%
1-4 years
50%
5-9 years
13%
10-19 years
13%

Years of Experience

Less than 1 year
25%
1-4 years
50%
5-9 years
13%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 83%
vision benefits
Vision: 67%
no benefits
None: 17%