The average salary for a Mid-Career Help Desk Technician with Help Desk / Desktop Support (Tier 2) skills in Austin, Texas is $38,541.
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
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Support Technician, Information Technolo...
Somewhat common (8 - 20%)
Employees with Help Desk Technician in their job title in San Diego, California earn an average of 45.3% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (40.1% more) and Seattle, Washington (37.3% more).
Years of Experience
This data is based on 7 survey responses.