$39,615
Avg. Salary
$16.00
Avg. Hourly Rate
Help us gather more data! Is Help Desk Technician your job title? Find out what you're worth.

The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in St. Louis, Missouri is $16.00 per hour.

The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in St. Louis, Missouri is $39,615 per year.

$12.75
10%
$16.00
50%
$22.50
90%
MEDIAN $16.00
$0
10%
$40k
50%
$0
90%
MEDIAN $39,615

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About St. Louis, Missouri

St. Louis city, Missouri
315,685
Male:
153,026 (48.5%)
Female:
162,659 (51.5%)
St. Louis (/seɪnt ˈluːɪs/) is an independent city in the U.S. state of Missouri, built along the western bank of the Mississippi River, on the border with Illinois. The city has an estimated 2015 population of 315,685, and is the cultural and economic center of the Greater St. Louis area, which is home to 2,916,447 people, and is the largest metropolitan area in Missouri and the 19th-largest in the United States. Prior to European settlement, the area was a major regional center of Native American Mississippian culture. The city of St. Louis was founded in 1764 by French fur traders Pierre Laclède and Auguste Chouteau, and named after Louis IX of France. The area was ceded to Spain following France's defeat in the Seven Years' War (the area east of the Mississippi was ceded to Britain). In 1800, Spanish Louisiana was retroceded back to France. In 1803, the United States acquired...
St. Louis:
$38,397
Missouri:
$50,238
$767
St. Louis:
$130,800
Missouri:
$147,800
6.2%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
14 %
Male
86 %
1-4 years
75%
10-19 years
25%

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
75%
10-19 years
25%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 63%
vision benefits
Vision: 75%
no benefits
None: 25%