$38,312
Avg. Salary
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The average salary for a Help Desk Technician with Help Desk / Desktop Support skills in Atlanta, Georgia is $38,824 per year.

$30,304 - $60,289
$30K
$38K
$60K
MEDIAN: $38,312
10%
50%
90%

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$10.30 - $24.24
$10
$17
$24
MEDIAN: $17.41
10%
50%
90%

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$0$60K
Salary $30,304 - $60,289
Bonus $850
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,278 - $51,651
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 17
Hourly Data $0$25
Hourly Rate $10.30 - $24.24
Overtime $23.40
Annual Data $0$51K
Bonus $850
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,278 - $51,651
  • Country: United States
  • Currency: USD
  • Updated: 15 Jul 2018
  • Individuals Reporting: 13

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Atlanta, Georgia

Fulton County, Georgia
463,875
Male:
223,960 (48.3%)
Female:
239,915 (51.7%)
Atlanta is the capital of and the most populous city in the U.S. state of Georgia, with an estimated 2015 population of 463,878. Atlanta is the cultural and economic center of the Atlanta metropolitan area, home to 5,522,942 people and the ninth largest metropolitan area in the United States. Atlanta is the county seat of Fulton County, and a small portion of the city extends eastward into DeKalb County. Atlanta was established in 1837 at the intersection of two railroad lines, and the city rose from the ashes of the American Civil War to become a national center of commerce. In the decades following the Civil Rights Movement, during which the city earned a reputation as "too busy to hate" for the relatively progressive views of some of its citizens and leaders compared to other cities in the Deep South Atlanta attained international prominence. Atlanta is the primary transportation hub of...
Atlanta:
$50,210
Georgia:
$51,244
$981
Atlanta:
$241,200
Georgia:
$159,300
4.8%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
1-4 years
70%
5-9 years
20%
10-19 years
10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

1-4 years
70%
5-9 years
20%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 54%
vision benefits
Vision: 42%
no benefits
None: 33%