The average salary for a Help Desk Technician with Phone Support skills in Dallas, Texas is $42,729.
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Help Desk / Desktop Support (Tier 2), Computer Hardware Technician and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support and Help Desk / Desktop Support (Tier 1).
What is the Pay by Experience Level for Help Desk Technicians?
An early career Help Desk Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $41,374 based on 6 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $43,448 based on 4 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in New York, New York earn an average of 25.1% more than the national average. These job titles also find higher than average salaries in Philadelphia, Pennsylvania (11.7% more) and Seattle, Washington (11.2% more). The lowest salaries can be found in Jacksonville, Florida (22.8% less) and Naples, Florida (1.7% less).
Years of Experience
This data is based on 10 survey responses.
More Cities for Help Desk Technician