$14.42
Avg. Hourly Rate
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The average pay for a Help Desk Technician with Help Desk / Desktop Support (Tier 1) skills in Dallas, Texas is $14.42 per hour.

$32,807 - $50,507
$33K
$42K
$51K
MEDIAN: $41,659
10%
50%
90%

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$11.74 - $19.89
$12
$14
$20
MEDIAN: $14.42
10%
50%
90%

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$0$50K
Salary $32,807 - $50,507
Bonus $982
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,127 - $50,079
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2018
  • Individuals Reporting: 11
Hourly Data $0$31
Hourly Rate $11.74 - $19.89
Overtime $21.84
Annual Data $0$50K
Bonus $982
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,127 - $50,079
  • Country: United States
  • Currency: USD
  • Updated: 23 Sep 2018
  • Individuals Reporting: 14

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

About Dallas, Texas

Dallas County, Texas
1,300,082
Male:
639,019 (49.2%)
Female:
661,063 (50.8%)
Dallas (/ˈdæləs/) is a major city in the state of Texas and is the largest urban center of the fourth most populous metropolitan area in the United States. The city proper ranks ninth in the U.S. and third in Texas after Houston and San Antonio. The city's prominence arose from its historical importance as a center for the oil and cotton industries, and its position along numerous railroad lines. The bulk of the city is in Dallas County, of which it is the county seat; however, sections of the city are located in Collin, Denton, Kaufman, and Rockwall counties. According to the 2010 United States Census, the city had a population of 1,197,816. The United States Census Bureau's estimate for the city's population increased to 1,300,092 as of July 1, 2015. The city is the largest economic center of the 12-county Dallas–Fort Worth–Arlington metropolitan area (commonly referred to as DFW), which...
Dallas:
$45,918
Texas:
$55,653
$903
Dallas:
$152,400
Texas:
$152,000
3.5%

Help Desk Technician Job Listings

Key Stats for Help Desk Technician

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
64%
5-9 years
16%
10-19 years
20%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Years of Experience

1-4 years
64%
5-9 years
16%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
vision benefits
Vision: 74%
no benefits
None: 16%