The average salary for a Mid-Career Help Desk Technician with Computer Hardware Technician skills in Chicago, Illinois is $39,900.
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$34k - $55k
$0 - $3k
$35k - $56k
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates how common a path is.
Help Desk Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Technician Job Listings
Popular Skills for Help Desk Technician
Help Desk / Desktop Support
Microsoft Active Directory
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1), Microsoft Active Directory, Customer Service and Troubleshooting are correlated to pay that is above average.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in New York, New York earn an average of 47.8% more than the national average. These job titles also find higher than average salaries in Indianapolis, Indiana (18.8% more) and Portland, Oregon (15.2% more).
Years of Experience
This data is based on 21 survey responses.
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