The average salary for a Mid-Career Help Desk Technician with Customer Service skills in New York, New York is $46,000.
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$38k - $59k
$35k - $65k
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Job Description for Help Desk Technician
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Explore the most common career paths for Help Desk Technician. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Help Desk Technician
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Help Desk Technician Job Listings
Popular Skills for Help Desk Technician
Computer Hardware Technician
Help Desk / Desktop Support
Skills in Troubleshooting, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2), Computer Hardware Technician and Help Desk / Desktop Support are correlated to pay that is above average.
Pay by Experience Level for Help Desk Technician
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $35,608 based on 5 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $41,493 based on 22 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Technician in their job title in Washington, District of Columbia earn an average of 42.4% more than the national average. These job titles also find higher than average salaries in San Diego, California (21.7% more) and Chicago, Illinois (6.5% more). The lowest salaries can be found in Denver, Colorado (11.4% less), Houston, Texas (3.3% less) and Cleveland, Ohio (0.5% less).
Years of Experience
This data is based on 27 survey responses.
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