The average salary for a Help Desk Technician with Customer Service skills in New York, New York is $40,469.
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What Do Help Desk Technicians Do?
Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is …Read more
Help Desk Technician Job Listings
What Are Popular Skills for Help Desk Technicians?
Skills in Help Desk / Desktop Support, Help Desk / Desktop Support (Tier 1), Computer Hardware Technician and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting.
What is the Pay by Experience Level for Help Desk Technicians?
An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $40,000 based on 7 salaries. An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $41,086 based on 19 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $40,695 based on 11 salaries.
Pay Difference by Location
Employees with Help Desk Technician in their job title in San Diego, California earn an average of 38.4% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (25.7% more) and Seattle, Washington (23.6% more). The lowest salaries can be found in Tampa, Florida (18.9% less) and Chicago, Illinois (5.2% less).
Years of Experience
This data is based on 37 survey responses.
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