Average Early-Career Quality Assurance Analyst, Call Centers with Quality Improvement / QA Skills Hourly Pay

$13.11
Avg. Hourly RateShow Salary
$5,300
Bonus
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The average hourly pay for an Early-Career Quality Assurance Analyst, Call Centers with Quality Improvement / QA skills is $13.11.
25%
$12.39
MEDIAN
$13.11
75%
$17.00
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United States (change)
Hourly Rate
$12 - $17
Bonus
$0 - $5,300
Total Pay
$23,033 - $51,724

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

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Popular Skills for Quality Assurance Analyst, Call Centers

Skills in Microsoft Office, Microsoft Excel, Training, Quality Assurance / Quality Control and Call Center Operations are correlated to pay that is above average.

Years of Experience

This data is based on 5 survey responses.
Experienced
100.0%