Average Quality Assurance Analyst, Call Centers with Quality Improvement / QA Skills Salary

$43,977
Avg. SalaryShow Hourly Rate
$2,000
Bonus
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The average salary for a Quality Assurance Analyst, Call Centers with Quality Improvement / QA skills is $43,977.
10%
$38k
MEDIAN
$44k
90%
$67k
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United States (change)
Salary
$38k - $67k
Bonus
$0 - $2k
Total Pay
$26k - $54k

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Job Description for Quality Assurance Analyst, Call Centers

Quality Assurance Analyst, Call Centers Tasks
  • Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
  • Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
  • Audit and review quality assurance processes and tasks, including calibrating across analysts.
  • Document problems and provide feedback and coaching to improve call center quality.

Quality Assurance Analyst, Call Centers Job Listings

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Popular Skills for Quality Assurance Analyst, Call Centers

Skills in Microsoft Excel, Call Center Operations and Quality Assurance / Quality Control are correlated to pay that is above average. Skills that pay less than market rate include Training and Microsoft Office.

Pay by Experience Level for Quality Assurance Analyst, Call Centers

An early career Quality Assurance Analyst, Call Centers with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $40,149 based on 10 salaries. An experienced Quality Assurance Analyst, Call Centers with 10-19 years of experience earns an average total compensation of $48,000 based on 5 salaries.

Years of Experience

This data is based on 15 survey responses.
Early Career
66.7%
Experienced
33.3%