Avg. Base Hourly Rate (USD)
The average hourly pay for a Return Material Authorization (RMA) Specialist is $16.39
What is the Pay by Experience Level for Return Material Authorization (RMA) Specialists?
An entry-level Return Material Authorization (RMA) Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.30 based on 6 salaries. An early career Return Material Authorization (RMA) Specialist with 1-4 years of experience earns an average …Read more
What Do Return Material Authorization (RMA) Specialists Do?
A return material authorization (RMA) specialist works to analyze why products are returned to their employer. They generally work for stores or companies that produce specific products, and depending on the position, the RMA specialist might be in charge of receiving the actual returns and discovering the specific issues with the product. The RMA specialist may have the discretion to make decisions as to whether returns should be accepted or not.
The RMA specialist is often tasked with …Read more
- Process, categorize, and answer customer emails and telephone calls, providing high quality service.
- Communicate status and schedule to customers.
- Code repair and replacement requests and forward when other departments must fulfill.
- Enter data, analyze data, and identify trends in repair and replacement requests.