Average Senior Customer Service Representative (CSR) Hourly Pay at Anthem Blue Cross Blue Shield

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The average hourly pay for a Senior Customer Service Representative (CSR) at Anthem Blue Cross Blue Shield is $19.00.
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United States (change)
Hourly Rate
$0 - $19
$0 - $1,600
Total Pay
$32,916 - $45,312

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
The top respondents for the job title Senior Customer Service Representative (CSR) are from the companies UnitedHealth Group, Bank of America Corp. (BOFA) and Verizon Wireless. Reported salaries are highest at TD Banknorth where the average pay is $19.63. Other companies that offer high salaries for this role include Verizon Wireless and Farmers Insurance Group, earning around $18.20 and $18.02, respectively. Bank of America Corp. (BOFA) pays the lowest at around $16.47. UnitedHealth Group and State Farm Insurance Company also pay on the lower end of the scale, paying $16.91 and $17.35, respectively.

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Popular Skills for Senior Customer Service Representative (CSR)

Years of Experience

This data is based on 5 survey responses.