Senior Customer Service Representative (CSR) with Customer Service Metrics Skills Salary

A Senior Customer Service Representative (CSR) with Customer Service Metrics skills earns an average wage of $16.42 per hour.

$33,295 - $71,246
$33K
$44K
$71K
MEDIAN: $44,398
10%
50%
90%

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$13.06 - $23.02
$13
$17
$23
MEDIAN: $16.93
10%
50%
90%

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$0$71K
Salary $33,295 - $71,246
Bonus $618 - $5,145
Profit Sharing $1,000
Commission $2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,901 - $59,009
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 72
Hourly Data $0$36
Hourly Rate $13.06 - $23.02
Hourly Tips $0.00
Overtime $19.43 - $36.71
Annual Data $0$59K
Bonus $618 - $5,145
Commission $2,500
Profit Sharing $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,901 - $59,009
  • Country: United States
  • Currency: USD
  • Updated: 15 Oct 2017
  • Individuals Reporting: 140

Senior Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Senior Customer Service Representative (CSR)

Pay by Experience for a Senior Customer Service Representative (CSR) has a neutral trend. An entry-level Senior Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Senior Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 66 salaries. An experienced Senior Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 78 salaries. A Senior Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 30 salaries.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
79 %
Male
21 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.
1-4 years
21%
5-9 years
30%
10-19 years
34%
20 years or more
16%

Experience Affects Senior Customer Service Representative (CSR) Salaries

Experienced
▲3%

Mid-Career
▲1%

National Average
$40,000

Entry-Level
▼6%

Late-Career
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 76 votes.

Gender

Female
79 %
Male
21 %

Years of Experience

1-4 years
21%
5-9 years
30%
10-19 years
34%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
vision benefits
Vision: 71%
no benefits
None: 12%