The average salary for a Service Delivery Manager at Novitex Enterprise Solutions is $56,678.
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$35k - $84k
$675 - $7k
$34k - $77k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Tangoe, Inc., Xerox Corporation and Atos Origin. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is $117,704. Other companies that offer high salaries for this role include Dell, Inc. and Capgemini, earning around $117,500 and $105,000, respectively. Tangoe, Inc. pays the lowest at around $55,805. Atos Origin and Xerox Corporation also pay on the lower end of the scale, paying $87,749 and $96,210, respectively.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction, Customer Relationship Management (CRM), Customer Service and People Management.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $45,888 based on 5 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $60,039 based on 6 salaries.
Years of Experience
This data is based on 11 survey responses.
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