The average salary for a Service Delivery Manager is $85,111.
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$50k - $129k
$1k - $20k
$18 - $11k
$1 - $48k
$44k - $138k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Novitex Enterprise Solutions, Tangoe, Inc. and Xerox Corporation. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is $121,042. Other companies that offer high salaries for this role include TEKsystems, Inc and Xerox Corporation, earning around $101,080 and $93,371, respectively. Tangoe, Inc. pays the lowest at around $55,107. Novitex Enterprise Solutions and Capgemini also pay on the lower end of the scale, paying $56,678 and $80,000, respectively.
Explore the most common career paths for Service Delivery Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Delivery Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Service Delivery Manager Job Listings
Popular Skills for Service Delivery Manager
Skills in Project Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Customer Relationship Management (CRM), Operations Management and People Management.
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $58,377 based on 27 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $66,211 based on 415 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $80,319 based on 368 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $96,287 based on 725 salaries. In their late career (20 years and higher), employees earn an average total compensation of $110,351.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 17.6% more than the national average. These job titles also find higher than average salaries in New York, New York (14.3% more) and Dallas, Texas (14.3% more). The lowest salaries can be found in Austin, Texas (17.1% less) and Seattle, Washington (0.2% less).
Years of Experience
This data is based on 1,868 survey responses.
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