The average salary for a Service Delivery Manager is $85,453.
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Job Satisfaction for Service Delivery Manager
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Novitex Enterprise Solutions, Tangoe, Inc. and Xerox Corporation. Reported salaries are highest at International Business Machines (IBM) Corp. where the average pay is $117,704. Other companies that offer high salaries for this role include Capgemini and TEKsystems, Inc, earning around $105,000 and $97,750, respectively. Tangoe, Inc. pays the lowest at around $55,805. Novitex Enterprise Solutions and Atos Origin also pay on the lower end of the scale, paying $56,678 and $87,500, respectively.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in Project Management and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Customer Relationship Management (CRM) and People Management.
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $58,768 based on 26 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $66,289 based on 421 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $80,685 based on 368 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $96,581 based on 714 salaries. In their late career (20 years and higher), employees earn an average total compensation of $110,316.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 19.1% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (15.9% more) and New York, New York (13.3% more). The lowest salaries can be found in Austin, Texas (15.8% less) and Seattle, Washington (0.6% less).
Years of Experience
This data is based on 1,867 survey responses.
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