Service Delivery Manager Salary

Service Delivery Managers in the United States with more than 10 years of experience in their profession represent nearly three in five of Service Delivery Managers. Salaries average out to around $84K annually and spread from $43K to $135K per year. Cash earnings for Service Delivery Managers — including $19K in bonuses and $10K in profit sharing proceeds near the top of the pay scale — generally stretch from $43K to $135K depending on individual performance. Compensation for this group is mainly affected by the specific employer, but tenure and geography are influential factors as well. Service Delivery Managers who participated in the survey are largely men, dominating at 67 percent. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number. Job satisfaction is high and work is enjoyable for most Service Delivery Managers. The data in this summary comes from the PayScale salary survey.
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$49,101 - $127,667
$49K
$84K
$130K
MEDIAN: $84,208
10%
50%
90%

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$10.70 - $48.98
$11
$18
$49
MEDIAN: $18.41
10%
50%
90%

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$0$135K
Salary $49,101 - $127,667
Bonus $986 - $19,558
Profit Sharing $0.00 - $9,500
Commission $3,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,681 - $135,868
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 944
Hourly Data $0$60
Hourly Rate $10.70 - $48.98
Hourly Tips $5.26
Overtime $15.00 - $60.00
Annual Data $0$135K
Bonus $986 - $19,558
Commission $3,250
Profit Sharing $0.00 - $9,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,681 - $135,868
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 119

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Common Career Paths for Service Delivery Manager


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For Service Delivery Managers, progressing to a Service Delivery Director role may result in a significant raise. On average, a Service Delivery Director can earn $129K annually.

Service Delivery Manager Job Listings

Popular Employer Salaries for Service Delivery Manager


Many Service Delivery Managers can be found at Xerox Corporation, TEKsystems, Inc, Hewlett-Packard Company, Novitex, and Pitney Bowes Management Services, firms that are at the top of the field. International Business Machines (IBM) Corp. offers the highest compensation with a median salary of $124K. Those in search of high salaries should also consider HCL America, Inc., Bank of America Corp. (BOFA), and Capgemini, top-paying firms where Service Delivery Managers rake in a massive $120K, $118K, or $112K, respectively.

Novitex Enterprise Solutions, Pitney Bowes Management Services, and Novitex also scrape the bottom of the pay scale, with median earnings hovering around $48K, $51K, and $53K.

Popular Skills for Service Delivery Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with IT Management, Team Leadership, and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 53 percent, 34 percent, and 15 percent, respectively. Those listing Quality Assurance / Quality Control as a skill should be prepared for drastically lower pay. Customer Service and Customer Relations also typically command lower compensation. Those proficient in Client Interaction are, more often than not, also skilled in Project Management. A tool kit that includes Customer Relationship Management also typically contains Operations Management and Project Management.

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of $59,000 based on 296 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $81,000 based on 309 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $98,000 based on 489 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $108,000 based on 168 salaries.

Pay Difference by Location

National Average: $84,309

Larger city markers indicate a job is popular in that location.

Los Angeles is home to an above-average pay rate for Service Delivery Managers, 24 percent higher than the national average. Service Delivery Managers can also look forward to large paychecks in cities like Chicago (+22 percent), Boston (+22 percent), Dallas (+20 percent), and Atlanta (+19 percent). Service Delivery Managers' salaries are heavily influenced by location — Service Delivery Managers in Tampa bring in salaries that are 26 percent lower than the national average. A couple other locations with smaller-than-average paychecks include Indianapolis (21 percent lower) and Denver (12 percent lower).

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
32 %
Male
68 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 185 votes.
Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
41%
20 years or more
18%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Service Delivery Manager Salaries

▲28%

▲16%

National Average
$84,000

▼5%

▼30%

Skills That Affect Service Delivery Manager Salaries

IT Management
▲54%

Team Leadership
▲35%




Budget Management
▲9%


National Average
$84,000





Vendor Management
▼9%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 185 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
1%
1-4 years
21%
5-9 years
19%
10-19 years
41%
20 years or more
18%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 73%
no benefits
None: 11%
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