The average salary for a Service Delivery Manager is $85,831.
Service Delivery Manager by
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What Do Service Delivery Managers Do?
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.
Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Job Satisfaction for Service Delivery Manager
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Capgemini, NTT Data Corporation and Conduent Inc.. Reported salaries are highest at Amazon.com Inc where the average pay is $154,381. Other companies that offer high salaries for this role include IBM Global Services and NTT Data Corporation, earning around $123,757 and $111,116, respectively. Clearwater Analytics pays the lowest at around $60,500. Conduent Inc. and Buchanan Associates also pay on the lower end of the scale, paying $73,986 and $79,050, respectively.
Explore the most common career paths for Service Delivery Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Information Technology (IT) Manager
Information Technology (IT) Director
Project Manager, (Unspecified Type / Gen...
Somewhat common (8 - 20%)
Service Delivery Manager Job Listings
What Are Popular Skills for Service Delivery Managers?
Skills in Operations Management, Project Management and Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and People Management.
What is the Pay by Experience Level for Service Delivery Managers?
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $59,784 based on 256 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of $67,374 based on 5,520 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of $80,997 based on 4,896 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of $97,385 based on 8,768 salaries. In their late career (20 years and higher), employees earn an average total compensation of $112,970.
Pay Difference by Location
Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 23.7% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (15.9% more) and New York, New York (11.2% more). The lowest salaries can be found in Austin, Texas (16.2% less).
Years of Experience
This data is based on 24,032 survey responses.