The average salary for a Service Delivery Manager with Customer Relationship Management (CRM) skills in Indianapolis, Indiana is $57,129.
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
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Popular Skills for Service Delivery Manager
Skills in Information Technology (IT) Support, People Management, Customer Service, Information Technology Infrastructure Library (ITIL) and Operations Management are correlated to pay that is above average.
Pay Difference by Location
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Employees with Service Delivery Manager in their job title in Chicago, Illinois earn an average of 92.5% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (83.5% more) and New York, New York (72.0% more).
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