The average hourly pay for a Late-Career Service Desk Analyst is $21.84.
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$15 - $33
$500 - $1,600
$0 - $1,100
$32,352 - $69,218
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Avg. Hourly Rate
Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Microsoft Active Directory and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office.
Pay by Experience Level for Service Desk Analyst
An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.79 based on 71 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $18.37 based on 716 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $21.31 based on 273 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $21.92 based on 205 salaries.
Years of Experience
This data is based on 1,265 survey responses.
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