Average Mid-Career Service Desk Analyst Hourly Pay

Avg. Hourly RateShow Salary
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average hourly pay for a Mid-Career Service Desk Analyst is $21.31.
Is Service Desk Analyst your job title? Find out what you should be paid

Use our tool to get a personalized report on your market worth.

How it works:
Enter city & years of experience
Add pay factors like skills & education
Find your market worth with a report tailored to you
United States (change)
Hourly Rate
$16 - $28
$313 - $6,050
Profit Sharing
$500 - $3,500
Total Pay
$35,256 - $64,744

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

Search for more jobs

Popular Skills for Service Desk Analyst

Skills in Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1), Microsoft Active Directory, Customer Service and Information Technology (IT) Support.

Pay by Experience Level for Service Desk Analyst

An entry-level Service Desk Analyst with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.79 based on 71 salaries. An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation of $18.37 based on 712 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $21.92 based on 202 salaries. In their late career (20 years and higher), employees earn an average total compensation of $21.
Employees with Service Desk Analyst in their job title in New York, New York earn an average of 12.7% more than the national average. These job titles also find higher than average salaries in Atlanta, Georgia (8.2% more) and Minneapolis, Minnesota (7.4% more). The lowest salaries can be found in Phoenix, Arizona (18.8% less) and Houston, Texas (8.4% less).

Years of Experience

This data is based on 1,021 survey responses.
Entry Level
Early Career
Late Career