Average Experienced Service Desk Analyst Hourly Pay in Chicago, Illinois

$20.00
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The average hourly pay for an Experienced Service Desk Analyst in Chicago, Illinois is $20.00.
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United States (change)
Hourly Rate
$0 - $20
Total Pay
$39,570 - $62,699

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Employees with Service Desk Analyst in their job title in San Diego, California earn an average of 40.0% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (32.4% more) and Seattle, Washington (9.0% more). The lowest salaries can be found in Tampa, Florida (9.2% less).

Years of Experience

This data is based on 16 survey responses.
Early Career
100.0%