Average Service Desk Analyst Salary in Chicago, Illinois

$45,569
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst in Chicago, Illinois is $45,569.
10%
$38k
10%
$46k
50%
$61k
90%
90%
MEDIAN $45,569
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United States (change)
Salary
$38k - $61k
Total Pay
$35k - $62k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Career Paths

Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Analyst
Service Desk Manager
Systems Administrator
Information Technology (IT) Support Spec...
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Customer Service, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory are correlated to pay that is above average.

Pay by Experience Level for Service Desk Analyst

An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $46,017 based on 16 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $52,350 based on 5 salaries.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 23.5% more than the national average. These job titles also find higher than average salaries in New York, New York (20.6% more) and Denver, Colorado (18.5% more). The lowest salaries can be found in Atlanta, Georgia (3.4% less) and Seattle, Washington (2.1% less).

Years of Experience

This data is based on 21 survey responses.
Early Career
76.2%
Experienced
23.8%