Average Service Desk Analyst Hourly Pay in Troy, Michigan

$17.00
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The average hourly pay for a Service Desk Analyst in Troy, Michigan is $17.00.
10%
$12.29
MEDIAN
$17.00
90%
$24.47
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United States (change)
Hourly Rate
$12 - $24
Total Pay
$26,931 - $41,261

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Microsoft Active Directory, Information Technology (IT) Support and Customer Service.
Employees with Service Desk Analyst in their job title in New York, New York earn an average of 35.2% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (32.3% more) and Seattle, Washington (29.7% more).

Years of Experience

This data is based on 14 survey responses.
Early Career
100.0%