Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Salary in Tampa, Florida

$52,000
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Tampa, Florida is $52,000.
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United States (change)
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$0 - $52k
Total Pay
$42k - $55k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1) and Customer Service.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 34.6% more than the national average. These job titles also find higher than average salaries in Houston, Texas (11.5% more). The lowest salaries can be found in Atlanta, Georgia (19.4% less), Chicago, Illinois (9.2% less) and Phoenix, Arizona (8.2% less).