The average hourly pay for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills is $20.44.
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$15 - $27
$300 - $5,166
$250 - $4,250
$34,726 - $63,436
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Explore the most common career paths for Service Desk Analyst. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Analyst
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Avg. Hourly Rate
Skills that pay less than market rate include Microsoft Office, Help Desk / Desktop Support (Tier 1), Microsoft Active Directory, Customer Service and Information Technology (IT) Support.
Pay by Experience Level for Service Desk Analyst
An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $19.76 based on 181 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $21.75 based on 113 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $22.99 based on 61 salaries. In their late career (20 years and higher), employees earn an average total compensation of $26.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Analyst in their job title in Denver, Colorado earn an average of 10.0% more than the national average. These job titles also find higher than average salaries in Seattle, Washington (9.0% more) and Phoenix, Arizona (7.3% more). The lowest salaries can be found in Atlanta, Georgia (11.0% less), Houston, Texas (6.3% less) and Dallas, Texas (2.2% less).
Years of Experience
This data is based on 370 survey responses.
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