Average Service Desk Analyst Salary in New York, New York

$54,951
Avg. SalaryShow Hourly Rate
$2,200
Bonus
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The average salary for a Service Desk Analyst in New York, New York is $54,951.
10%
$31k
MEDIAN
$55k
90%
$69k
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United States (change)
Salary
$31k - $69k
Bonus
$0 - $2k
Total Pay
$31k - $69k

Your Market Worth Over Time

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Customer Service and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2) and Microsoft Active Directory.

Pay by Experience Level for Service Desk Analyst

An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $50,676 based on 15 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $59,007 based on 11 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $58,000 based on 6 salaries.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 2.4% more than the national average. The lowest salaries can be found in Atlanta, Georgia (23.7% less), Chicago, Illinois (17.1% less) and Dallas, Texas (9.6% less).

Years of Experience

This data is based on 32 survey responses.
Early Career
46.9%
Mid Career
34.4%
Experienced
18.8%