Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Salary in New York, New York

$50,050
Avg. SalaryShow Hourly Rate
$2,000
Bonus
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The average salary for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in New York, New York is $50,050.
25%
$47k
MEDIAN
$50k
75%
$61k
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United States (change)
Salary
$47k - $61k
Bonus
$0 - $2k
Total Pay
$45k - $64k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Microsoft Active Directory, Customer Service and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1).
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 39.9% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (23.9% more) and Houston, Texas (15.9% more). The lowest salaries can be found in Atlanta, Georgia (16.2% less), Chicago, Illinois (5.6% less) and Phoenix, Arizona (4.6% less).

Years of Experience

This data is based on 5 survey responses.
Early Career
100.0%