The average salary for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in New York, New York is $50,050.
Is Service Desk Analyst your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
$47k - $61k
$0 - $2k
$45k - $64k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Service Desk Analyst Job Listings
Search for more jobs
Popular Skills for Service Desk Analyst
Microsoft Active Directory
Skills in Information Technology (IT) Support, Microsoft Active Directory, Customer Service and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 1).
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 39.9% more than the national average. These job titles also find higher than average salaries in Los Angeles, California (23.9% more) and Houston, Texas (15.9% more). The lowest salaries can be found in Atlanta, Georgia (16.2% less), Chicago, Illinois (5.6% less) and Phoenix, Arizona (4.6% less).
Years of Experience
This data is based on 5 survey responses.
Related Job Salaries
$12 - $22
$12 - $25
$15 - $37
$15 - $45
$8 - $12
$8 - $15
$12 - $30
$16 - $42