Average Service Desk Analyst with Help Desk / Desktop Support (Tier 2) Skills Salary in Atlanta, Georgia

$41,922
Avg. SalaryShow Hourly Rate
$1,100
Bonus
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The average salary for a Service Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Atlanta, Georgia is $41,922.
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United States (change)
Salary
$0 - $42k
Bonus
$0 - $1k
Total Pay
$35k - $46k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support, Help Desk / Desktop Support (Tier 1) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 67.0% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (62.6% more) and Houston, Texas (38.4% more).