The average salary for a Service Desk Analyst with Information Technology (IT) Support skills in Atlanta, Georgia is $47,000.
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$33k - $53k
$1k - $3k
$33k - $59k
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Job Description for Service Desk Analyst
Service desk analysts are in charge of assessing and resolving customers' application- and software-related issues, as well as referring requests to other departments as needed. Among their responsibilities are receiving support requests from end users, collecting information from users using a variety of support tools, and working with other analysts as needed. At all times, service desk analysts must provide an excellent customer-service experience for users and resolve support tickets in a ti…Read more
Service Desk Analyst Tasks
- Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
- Follow up with customers to ensure resolution and close out incidents in the tracking system.
- Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
- Collect information from users to understand and resolve problems remotely or in person.
Service Desk Analyst Job Listings
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Popular Skills for Service Desk Analyst
Microsoft Active Directory
Skills in Help Desk / Desktop Support (Tier 1) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2) and Customer Service.
Pay by Experience Level for Service Desk Analyst
An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $45,000 based on 8 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $49,057 based on 6 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $44,000 based on 6 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 14.9% more than the national average. These job titles also find higher than average salaries in Houston, Texas (12.8% more) and Minneapolis, Minnesota (12.6% more). The lowest salaries can be found in Phoenix, Arizona (13.9% less).
Years of Experience
This data is based on 20 survey responses.
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