Average Service Desk Analyst with Information Technology (IT) Support Skills Salary in Atlanta, Georgia

$47,000
Avg. SalaryShow Hourly Rate
$1,900
Bonus
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The average salary for a Service Desk Analyst with Information Technology (IT) Support skills in Atlanta, Georgia is $47,000.
10%
$33k
MEDIAN
$47k
90%
$53k
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United States (change)
Salary
$33k - $53k
Bonus
$1k - $3k
Total Pay
$33k - $59k

Your Market Worth Over Time

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

Service Desk Analyst Job Listings

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Popular Skills for Service Desk Analyst

Skills in Help Desk / Desktop Support (Tier 1) and Microsoft Active Directory are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2) and Customer Service.

Pay by Experience Level for Service Desk Analyst

An early career Service Desk Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $45,000 based on 8 salaries. A mid-career Service Desk Analyst with 5-9 years of experience earns an average total compensation of $49,057 based on 6 salaries. An experienced Service Desk Analyst with 10-19 years of experience earns an average total compensation of $44,000 based on 6 salaries.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 14.9% more than the national average. These job titles also find higher than average salaries in Houston, Texas (12.8% more) and Minneapolis, Minnesota (12.6% more). The lowest salaries can be found in Phoenix, Arizona (13.9% less).

Years of Experience

This data is based on 20 survey responses.
Early Career
40.0%
Mid Career
30.0%
Experienced
30.0%