$66,867
Avg. Salary
$20.28
Avg. Hourly Rate

Average additional compensation:

$5,092

Bonus

$4,250

Profit Sharing

$10,809

Commission

What am I worth?
How should I pay?

The average pay for a Service Operations Manager is $20.28 per hour.

The median Service Operations Manager has a base pay of $66,867. Salaries generally range from $43k to $99k. The median bonus is $5,092. Skills that can affect salary include Operations Management, Customer Service, People Management, Team Leadership, Customer Relationship Management (CRM), Job Scheduling, Technical Services, Training.
$13.61
10%
$20.28
50%
$29.20
90%
MEDIAN $20.28
$43k
10%
$67k
50%
$99k
90%
MEDIAN $66,867
$43,268 - $98,952
$43K
$67K
$99K
MEDIAN: $66,867
10%
50%
90%

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$13.61 - $29.20
$14
$20
$29
MEDIAN: $20.28
10%
50%
90%

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$0$102K
Salary $43,268 - $98,952
Bonus $989 - $14,391
Profit Sharing $0.00 - $19,579
Commission $10,809
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,377 - $102,019
  • Country: United States
  • Currency: USD
  • Updated: 12 Feb 2019
  • Individuals Reporting: 338
Hourly Data $0$46
Hourly Rate $13.61 - $29.20
Overtime $21.29 - $46.05
Annual Data $0$102K
Bonus $989 - $14,391
Commission $10,809
Profit Sharing $0.00 - $19,579
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,377 - $102,019
  • Country: United States
  • Currency: USD
  • Updated: 12 Feb 2019
  • Individuals Reporting: 56

Job Description for Service Operations Manager

Service operations managers are senior-level employees in charge of overseeing the production and provision of various services. Their duties include designing and controlling the various steps of service process, redesigning business operations as needed, and overseeing the recruitment and hiring of new staff. They also monitor the productivity of the personnel they oversee, offering consistent guidance, feedback, and criticism when necessary. Service operations managers create and implement a business plan to improve organizational productivity and efficiency. They must also help maintain safe working conditions for the employees they manage, as well as implement training programs for their employees and monitor their budget. They also design and oversee evaluations of individual employees’ performance, including analyzing and reporting this information to higher-level managers

Read More...
Service Operations Manager Tasks
  • Manage the Service business in conjunction with partners to ensure support for customer business strategies.
  • Ensure superior account management including sales, customer satisfaction and other business goals.
  • Implement national operations programs and best practice plans/programs.
  • Plan and direct all Service Operations activities for assigned location(s) to achieve business goals.
  • Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning.

Common Career Paths for Service Operations Manager


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Service Operations Manager Job Listings

Popular Skills for Service Operations Manager

Pay by Experience Level for Service Operations Manager

Pay by Experience for a Service Operations Manager has a positive trend. An entry-level Service Operations Manager with less than 5 years of experience can expect to earn an average total compensation of $53,000 based on 78 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Operations Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 71 salaries. An experienced Service Operations Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $68,000 based on 102 salaries. A Service Operations Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $73,000 based on 83 salaries.

Pay Difference by Location

4%

-1%

National Average: $65,615

Larger city markers indicate a job is popular in that location.

Service Operations Manager Reviews

Q: What is it like working as a Service Operations Manager?

Service Operations Manager in Cissna Park:
"KSi Conveyors, Inc."
Pros: Work flexibility, management and ability to keep learning new things.
Cons: Managing people and consistent support of employees.

Service Operations Manager in Fort Worth:
"Work Smart, Not Hard. Make A Difference In Others Lives."
Hire right. Work smart, not hard. Remember that your family is the most important thing in the world. Balance your time wisely and you will be happy while making a difference in other people lives. Take every opportunity to serve others and excel in customer service. It takes a conscious effort to remain happy when the world around you seems like it is falling apart. If you can master your own happiness, you will succeed in all things.

Service Operations Manager in Spokane Valley:
"Great Career."
Educate yourself. Fast changing business. Get plenty of rest.

Related Job Salaries

Key Stats for Service Operations Manager

Gender

Female
32 %
Male
68 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.
Less than 1 year
1%
1-4 years
20%
5-9 years
20%
10-19 years
31%
20 years or more
28%

Experience Affects Service Operations Manager Salaries

▲11%

▲4%

National Average
$66,000

▼7%

▼20%

Skills That Affect Service Operations Manager Salaries



National Average
$66,000

Technical Services
▼1%

Customer Service
▼2%

Team Leadership
▼3%

Customer Relationship Management (CRM)
▼3%

Training
▼31%

Job Scheduling
▼42%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 45 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
1%
1-4 years
20%
5-9 years
20%
10-19 years
31%
20 years or more
28%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 70%
vision benefits
Vision: 60%
no benefits
None: 18%