$68,003
Avg. Salary
$17.16
Avg. Hourly Rate

Average additional compensation:

$4,980

Bonus

$2,700

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Service Operations Manager with Customer Service skills is $17.16 per hour.

The median Service Operations Manager has a base pay of $68,003. Salaries generally range from $43k to $100k. The median bonus is $4,980. Skills that can affect salary include Customer Service.
$13.09
10%
$17.16
50%
$24.87
90%
MEDIAN $17.16
$43k
10%
$68k
50%
$100k
90%
MEDIAN $68,003
$43,196 - $99,508
$43K
$68K
$100K
MEDIAN: $68,003
10%
50%
90%

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$13.09 - $24.87
$13
$17
$25
MEDIAN: $17.16
10%
50%
90%

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$0$102K
Salary $43,196 - $99,508
Bonus $776 - $12,196
Profit Sharing $0.00 - $6,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,807 - $102,955
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 135
Hourly Data $0$27
Hourly Rate $13.09 - $24.87
Overtime $24.49
Annual Data $0$102K
Bonus $776 - $12,196
Profit Sharing $0.00 - $6,362
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,807 - $102,955
  • Country: United States
  • Currency: USD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 27

Job Description for Service Operations Manager

Service operations managers are senior-level employees in charge of overseeing the production and provision of various services. Their duties include designing and controlling the various steps of service process, redesigning business operations as needed, and overseeing the recruitment and hiring of new staff. They also monitor the productivity of the personnel they oversee, offering consistent guidance, feedback, and criticism when necessary. Service operations managers create and implement a business plan to improve organizational productivity and efficiency. They must also help maintain safe working conditions for the employees they manage, as well as implement training programs for their employees and monitor their budget. They also design and oversee evaluations of individual employees’ performance, including analyzing and reporting this information to higher-level managers

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Service Operations Manager Tasks
  • Plan and direct all Service Operations activities for assigned location(s) to achieve business goals.
  • Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning.
  • Implement national operations programs and best practice plans/programs.
  • Manage the Service business in conjunction with partners to ensure support for customer business strategies.
  • Ensure superior account management including sales, customer satisfaction and other business goals.

Service Operations Manager Job Listings

Pay by Experience Level for Service Operations Manager

Pay by Experience for a Service Operations Manager has a positive trend. An entry-level Service Operations Manager with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 37 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Operations Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $67,000 based on 22 salaries. An experienced Service Operations Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $71,000 based on 43 salaries. A Service Operations Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $75,000 based on 36 salaries.

Key Stats for Service Operations Manager

Gender

Female
36 %
Male
64 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.
Less than 1 year
2%
1-4 years
25%
5-9 years
16%
10-19 years
28%
20 years or more
28%

Experience Affects Service Operations Manager Salaries

Late-Career
▲13%

Experienced
▲8%

Mid-Career
▲1%

National Average
$66,000

Entry-Level
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
2%
1-4 years
25%
5-9 years
16%
10-19 years
28%
20 years or more
28%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 71%
vision benefits
Vision: 62%
no benefits
None: 18%