Avg. Base Hourly Rate (USD)
The average hourly pay for a Service Team Leader is $14.51
What is the Pay by Experience Level for Service Team Leaders?
An entry-level Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.95 based on 16 salaries. An early career Service Team Leader with 1-4 years of experience earns an average total compensation of $13.53 based on 504 salaries. A …Read more
What Do Service Team Leaders Do?
The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff …Read more
- Lead a team in serving customers and ensuring compliance.
- Recruit, hire, and schedule staff.
- Investigate and resolve problems.
- Coach and train staff.