Avg. Base Hourly Rate (USD)
The average hourly pay for a Service Team Leader is $18.37
What Do Service Team Leaders Do?
The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff …Read more
- Lead a team in serving customers and ensuring compliance.
- Recruit, hire, and schedule staff.
- Investigate and resolve problems.
- Coach and train staff.