Average Support Technician, Information Technology (IT) with Help Desk / Desktop Support (Tier 2) Skills Hourly Pay

$19.49
Avg. Hourly RateShow Salary
$1,023
Bonus
$2,875
Commission
$1,036
Profit Sharing
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The average hourly pay for a Support Technician, Information Technology (IT) with Help Desk / Desktop Support (Tier 2) skills is $19.49.
10%
$14.35
MEDIAN
$19.49
90%
$26.87
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Hourly Rate
$14 - $27
Bonus
$196 - $4,823
Profit Sharing
$335 - $7,288
Commission
$0 - $2,875
Total Pay
$31,854 - $62,229
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What Do Support Technician, Information Technology (IT)s Do?

Support Technician, Information Technology (IT) Tasks
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.
  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Popular Employer Salaries for Support Technician, Information Technology (IT)

The top respondents for the job title Support Technician, Information Technology (IT) are from the companies Apple Computer, Inc, CohnReznick LLP and Pomeroy It Solutions Inc. Reported salaries are highest at CohnReznick LLP where the average pay is $25.82. Other companies that offer high salaries for this role include Apple Computer, Inc, earning around $21.00. Amazon.com Inc pays the lowest at around $16.50. Pomeroy It Solutions Inc also pays on the lower end of the scale, paying $16.59.

Support Technician, Information Technology (IT) Job Listings

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What Are Popular Skills for Support Technician, Information Technology (IT)s?

Skills that pay less than market rate include Network Support, Systems Troubleshooting, Computer Hardware Technician, Help Desk / Desktop Support and Information Technology (IT) Support.

What is the Pay by Experience Level for Support Technician, Information Technology (IT)s?

An entry-level Support Technician, Information Technology (IT) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $16.33 based on 23 salaries. An early career Support Technician, Information Technology (IT) with 1-4 years of experience earns an average total compensation of $18.29 based on 724 salaries. A mid-career Support Technician, Information Technology (IT) with 5-9 years of experience earns an average total compensation of $20.40 based on 479 salaries. An experienced Support Technician, Information Technology (IT) with 10-19 years of experience earns an average total compensation of $23.47 based on 336 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Employees with Support Technician, Information Technology (IT) in their job title in Dallas, Texas earn an average of 33.0% more than the national average. These job titles also find higher than average salaries in New York, New York (10.9% more) and Seattle, Washington (9.5% more).

Years of Experience

This data is based on 1,670 survey responses.
Entry Level
1.4%
Early Career
43.4%
Mid Career
28.7%
Experienced
20.1%
Late Career
6.5%