The average salary for a Technical Support Engineer in Boston, Massachusetts is $64,583.
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$50k - $89k
$2k - $8k
$51k - $92k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Technical Support Engineer Job Listings
Popular Skills for Technical Support Engineer
Skills in Systems Troubleshooting and SQL are correlated to pay that is above average. Skills that pay less than market rate include Network Support, Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Engineer
An entry-level Technical Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,168 based on 15 salaries. An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation of $59,665 based on 52 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $66,658 based on 24 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $71,929 based on 16 salaries. In their late career (20 years and higher), employees earn an average total compensation of $78,500.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Jose, California earn an average of 21.7% more than the national average. These job titles also find higher than average salaries in San Francisco, California (19.6% more) and Houston, Texas (2.9% more). The lowest salaries can be found in Salt Lake City, Utah (19.2% less) and Austin, Texas (9.2% less).
Years of Experience
This data is based on 113 survey responses.
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