The average salary for a Technical Support Engineer with Customer Service skills in Boston, Massachusetts is $60,678.
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Technical Support Engineer Job Listings
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Popular Skills for Technical Support Engineer
Skills in Systems Troubleshooting, Network Support, SQL and Windows Operating System General Use are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting.
Pay by Experience Level for Technical Support Engineer
An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $55,405 based on 28 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $65,000 based on 10 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $78,800 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Francisco, California earn an average of 25.8% more than the national average. These job titles also find higher than average salaries in San Jose, California (13.6% more) and New York, New York (7.3% more). The lowest salaries can be found in Orlando, Florida (10.4% less), Seattle, Washington (7.2% less) and Austin, Texas (4.5% less).
Years of Experience
This data is based on 43 survey responses.
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