The average salary for a Technical Support Engineer with Systems Troubleshooting skills in Boston, Massachusetts is $68,803.
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Technical Support Engineer Job Listings
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Popular Skills for Technical Support Engineer
Skills that pay less than market rate include Windows Operating System General Use, SQL, Network Support, Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Engineer
An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $66,000 based on 7 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $70,000 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in Atlanta, Georgia earn an average of 6.8% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (3.2% more) and San Francisco, California (0.3% more). The lowest salaries can be found in Salt Lake City, Utah (27.2% less), Austin, Texas (15.0% less) and New York, New York (11.8% less).
Years of Experience
This data is based on 12 survey responses.
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