Average Technical Support Engineer with Customer Service Skills Salary

$60,326
Avg. SalaryShow Hourly Rate
$3,113
Bonus
$750
Commission
$2,023
Profit Sharing
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The average salary for a Technical Support Engineer with Customer Service skills is $60,326.
10%
$41k
MEDIAN
$60k
90%
$89k
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United States (change)
Salary
$41k - $89k
Bonus
$780 - $10k
Profit Sharing
$397 - $9k
Commission
$147 - $3k
Total Pay
$40k - $88k

Your Market Worth Over Time

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Job Description for Technical Support Engineer

Technical Support Engineer Tasks
  • Monitor the day to day performance of computers and computer systems.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
The top respondents for the job title Technical Support Engineer are from the companies EMC Corporation, Dell, Inc. and Oracle Corp.. Reported salaries are highest at Microsoft Corp where the average pay is $90,600. Other companies that offer high salaries for this role include Palo Alto Networks and International Business Machines (IBM) Corp., earning around $90,000 and $72,036, respectively. Avi-Spl, Inc pays the lowest at around $51,000. Dell, Inc. and Oracle Corp. also pay on the lower end of the scale, paying $52,032 and $57,325, respectively.

Technical Support Engineer Job Listings

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Popular Skills for Technical Support Engineer

Skills in Troubleshooting, Systems Troubleshooting, Network Support, Linux and Electronic Troubleshooting are correlated to pay that is above average.

Pay by Experience Level for Technical Support Engineer

An entry-level Technical Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,517 based on 90 salaries. An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation of $57,052 based on 577 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $64,573 based on 246 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $74,348 based on 168 salaries. In their late career (20 years and higher), employees earn an average total compensation of $81,197.
Employees with Technical Support Engineer in their job title in San Francisco, California earn an average of 25.5% more than the national average. These job titles also find higher than average salaries in Waltham, Massachusetts (11.3% more) and Boston, Massachusetts (6.6% more). The lowest salaries can be found in Seattle, Washington (6.6% less), Austin, Texas (1.9% less) and Houston, Texas (0.5% less).

Years of Experience

This data is based on 1,147 survey responses.
Entry Level
7.8%
Early Career
50.3%
Mid Career
21.4%
Experienced
14.6%
Late Career
5.8%