The average salary for a Technical Support Engineer with Customer Service skills is $60,326.
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$41k - $89k
$780 - $10k
$397 - $9k
$147 - $3k
$40k - $88k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Popular Employer Salaries for Technical Support Engineer
The top respondents for the job title Technical Support Engineer are from the companies EMC Corporation, Dell, Inc. and Oracle Corp.. Reported salaries are highest at Microsoft Corp where the average pay is $90,600. Other companies that offer high salaries for this role include Palo Alto Networks and International Business Machines (IBM) Corp., earning around $90,000 and $72,036, respectively. Avi-Spl, Inc pays the lowest at around $51,000. Dell, Inc. and Oracle Corp. also pay on the lower end of the scale, paying $52,032 and $57,325, respectively.
Technical Support Engineer Job Listings
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Popular Skills for Technical Support Engineer
Skills in Troubleshooting, Systems Troubleshooting, Network Support, Linux and Electronic Troubleshooting are correlated to pay that is above average.
Pay by Experience Level for Technical Support Engineer
An entry-level Technical Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,517 based on 90 salaries. An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation of $57,052 based on 577 salaries. A mid-career Technical Support Engineer with 5-9 years of experience earns an average total compensation of $64,573 based on 246 salaries. An experienced Technical Support Engineer with 10-19 years of experience earns an average total compensation of $74,348 based on 168 salaries. In their late career (20 years and higher), employees earn an average total compensation of $81,197.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Francisco, California earn an average of 25.5% more than the national average. These job titles also find higher than average salaries in Waltham, Massachusetts (11.3% more) and Boston, Massachusetts (6.6% more). The lowest salaries can be found in Seattle, Washington (6.6% less), Austin, Texas (1.9% less) and Houston, Texas (0.5% less).
Years of Experience
This data is based on 1,147 survey responses.
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