Technical Support Representative in Chesapeake, Virginia Salary

The average wage for a Technical Support Representative in Chesapeake, Virginia is $14.33 per hour.

$11.15 - $16.45
$11
$14
$16
MEDIAN: $14.33
10%
50%
90%

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Hourly Data $0$21
Hourly Rate $11.15 - $16.45
Overtime $21.68
Annual Data $0$38K
Bonus $450
Profit Sharing $1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,441 - $38,628
  • Country: United States
  • Currency: USD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 11

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

About Chesapeake, Virginia

Chesapeake city, Virginia
235,429
Male:
114,964 (48.8%)
Female:
120,465 (51.2%)
Chesapeake is an independent city located in the U.S. commonwealth of Virginia. As of the 2010 census, the population was 222,209, in 2013, the population was estimated to be 232,977, making it the third-most populous city in Virginia. Chesapeake is included in the Virginia Beach–Norfolk–Newport News, VA–NC MSA. One of the cities in the South Hampton Roads, Chesapeake was organized in 1963 by voter referendums approving the political consolidation of the city of South Norfolk with the remnants of the former Norfolk County, which dated to 1691. (Much of the territory of the county had been annexed by other cities.) Chesapeake is the second-largest city by land area in the Commonwealth of Virginia. Chesapeake is a diverse city in which a few urban areas are located; it also has many square miles of protected farmland, forests, and wetlands, including a substantial portion of the Great Dismal Swamp National Wildlife Refuge. Extending from...
Chesapeake:
$67,491
Virginia:
$66,262
$1,218
Chesapeake:
$259,200
Virginia:
$257,800
3.3%

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
38%
5-9 years
54%
10-19 years
8%

Skills That Affect Technical Support Representative Salaries

National Average
$30,000

Tech Support Call Center
▼1%

Troubleshooting
▼2%

Customer Service
▼14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

1-4 years
38%
5-9 years
54%
10-19 years
8%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 88%
vision benefits
Vision: 88%
no benefits
None: