Average Technical Support Representative Hourly Pay

$16.78
Avg. Base Hourly Rate (USD)
10%
$12.29
MEDIAN
$16.78
90%
$23.52

The average hourly pay for a Technical Support Representative is $16.78

Hourly Rate
$12 - $24
Bonus
$487 - $6k
Profit Sharing
$294 - $3k
Commission
$590 - $6k
Total Pay
$28k - $59k
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What Do Technical Support Representatives Do?

Technical Support Representative Tasks
  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.
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Job Satisfaction for Technical Support Representative

3.6 out of 5
(212)
Highly Satisfied
29Reviews
Based on 212 responses, the job of Technical Support Representative has received a job satisfaction rating of 3.55 out of 5. On average, Technical Support Representatives are highly satisfied with their job.

Gender Breakdown

Male
68.2%
Female
30.9%
Prefer to self-define
0.9%
This data is based on 447 survey responses. Learn more about the gender pay gap.

Common Health Benefits

Medical

80%

Dental

73%

Vision

66%

None

19%