The average hourly pay for a Technical Support Representative is $16.25.
Technical Support Representative by
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What Do Technical Support Representatives Do?
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
Technical Support Representative Tasks
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.
Job Satisfaction for Technical Support Representative
Popular Employer Salaries for Technical Support Representative
The top respondents for the job title Technical Support Representative are from the companies Apple Computer, Inc, Cablevision Systems Corporation and Comcast Cable, Inc.. Reported salaries are highest at Cablevision Systems Corporation where the average pay is $21.27. Other companies that offer high salaries for this role include Jack Henry & Associates Inc (JKHY) and Comcast Cable, Inc., earning around $20.43 and $16.01, respectively. Teletech pays the lowest at around $8.50. Xerox Corporation and Apple Computer, Inc also pay on the lower end of the scale, paying $11.24 and $13.36, respectively.
Technical Support Representative Job Listings
What Are Popular Skills for Technical Support Representatives?
Skills in Troubleshooting and Tech Support Call Center are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Phone Support and Customer Service.
What is the Pay by Experience Level for Technical Support Representatives?
An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.31 based on 84 salaries. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of $15.69 based on 518 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of $17.38 based on 184 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of $18.81 based on 137 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Pay Difference by Location
Employees with Technical Support Representative in their job title in Seattle, Washington earn an average of 44.0% more than the national average. These job titles also find higher than average salaries in New York, New York (29.2% more) and Irvine, California (27.7% more). The lowest salaries can be found in Orlando, Florida (4.7% less) and Denver, Colorado (0.3% less).
Years of Experience
This data is based on 986 survey responses.