Avg. Base Hourly Rate (USD)
The average hourly pay for a Technical Support Representative is $16.78
What is the Pay by Experience Level for Technical Support Representatives?
An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.18 based on 68 salaries. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of $16.54 …Read more
What Do Technical Support Representatives Do?
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.