The average hourly pay for a Technical Support Representative is $15.64.
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$11 - $22
$101 - $5,158
$197 - $3,549
$489 - $13,277
$25,863 - $58,275
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Job Description for Technical Support Representative
Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly …Read more
Technical Support Representative Tasks
- Help customers identify and resolve problems with products by phone, through e-mail, or in person.
- Escalate complex problems to appropriate staff member or department.
- Guide customers through the installation and updating of software and hardware.
Popular Employer Salaries for Technical Support Representative
The top respondents for the job title Technical Support Representative are from the companies Convergys Corporation, Cox Communications, Inc. and Cablevision Systems Corporation. Reported salaries are highest at Cablevision Systems Corporation where the average pay is $21.27. Other companies that offer high salaries for this role include Thomson Reuters and Apple Computer, Inc, earning around $16.50 and $15.07, respectively. Convergys Corporation pays the lowest at around $10.97. Xerox Corporation and Computer Generated Solutions also pay on the lower end of the scale, paying $11.24 and $13.12, respectively.
Explore the most common career paths for Technical Support Representative. Thickness and color of lines indicates how common a path is.
Technical Support Representative
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Representative Job Listings
Popular Skills for Technical Support Representative
Avg. Hourly Rate
Skills in Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Phone Support, Tech Support Call Center and Customer Service.
Pay by Experience Level for Technical Support Representative
An entry-level Technical Support Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.85 based on 285 salaries. An early career Technical Support Representative with 1-4 years of experience earns an average total compensation of $15.20 based on 641 salaries. A mid-career Technical Support Representative with 5-9 years of experience earns an average total compensation of $17.28 based on 268 salaries. An experienced Technical Support Representative with 10-19 years of experience earns an average total compensation of $17.87 based on 179 salaries. In their late career (20 years and higher), employees earn an average total compensation of $23.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Representative in their job title in New York, New York earn an average of 31.5% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (27.9% more) and Denver, Colorado (6.8% more). The lowest salaries can be found in Atlanta, Georgia (11.6% less).
Years of Experience
This data is based on 1,426 survey responses.