Technical Support Representative in Ann Arbor Salary

The average pay for a Technical Support Representative in Ann Arbor, Michigan is $17.00 per hour.

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

About Ann Arbor, Michigan

Washtenaw County, Michigan
117,070
Male:
58,789 (50.2%)
Female:
58,281 (49.8%)
Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. The city's population was estimated at 117,070 as of July 2015 by the U.S. Census Bureau. The Ann Arbor Metropolitan Statistical Area (MSA) includes all of Washtenaw County, which had a population of 344,791 as of 2010. The city is also part of the larger Detroit–Ann Arbor–Flint, MI Combined Statistical Area (CSA) with a population of 5,318,744. Ann Arbor was founded in 1824, named for wives of the village's founders and the stands of Bur Oak trees. The University of Michigan moved from Detroit to Ann Arbor in 1837, and the city grew at a rapid rate in the early to mid-20th century. During the 1960s and 1970s, the city gained a reputation as a center...
Ann Arbor:
$55,669
Michigan:
$51,084
$1,075
Ann Arbor:
$277,500
Michigan:
$137,500
3.3%

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

1-4 years
60%
5-9 years
20%
10-19 years
20%

Skills That Affect Technical Support Representative Salaries

Tech Support Call Center
▲6%

Customer Service
▲2%

National Average
$39,000

Phone Support
▼4%

Years of Experience

1-4 years
60%
5-9 years
20%
10-19 years
20%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 100%
no benefits
None: