The average hourly pay for a Technical Support Specialist at Convergys Corporation is $12.48.
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What Do Technical Support Specialists Do?
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and Comcast Cable, Inc.. Reported salaries are highest at AT&T Inc. where the average pay is $22.53. Other companies that offer high salaries for this role include Verizon Wireless and Amazon.com Inc, earning around $19.46 and $19.00, respectively. Comcast Cable, Inc. pays the lowest at around $15.58. Asurion Insurance Services, Inc and Ricoh Corporation also pay on the lower end of the scale, paying $16.45 and $16.69, respectively.
Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Technical Support Specialist
Technical Support Manager
Somewhat common (8 - 20%)
Technical Support Specialist Job Listings
What Are Popular Skills for Technical Support Specialists?
Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Electronic Troubleshooting, Phone Support and Customer Service.
Years of Experience
This data is based on 11 survey responses.