Technical Support Specialist at Verizon Wireless Salary

The average pay for a Technical Support Specialist at Verizon Wireless is $18.83 per hour. A skill in Troubleshooting is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.

$34,117 - $46,184
$37K
MEDIAN: $37,215
50%

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$16.34 - $26.43
$16
$20
$26
MEDIAN: $19.64
10%
50%
90%

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$0$60K
Salary $37,215
Bonus $1,030 - $6,249
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,452 - $60,750
  • Country: United States
  • Currency: USD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 8
Hourly Data $0$29
Hourly Rate $16.34 - $26.43
Overtime $29.41
Annual Data $0$60K
Bonus $1,030 - $6,249
Profit Sharing $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,452 - $60,750
  • Country: United States
  • Currency: USD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 12

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

Key Stats for Technical Support Specialist

Gender

Female
47 %
Male
53 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.
1-4 years
40%
5-9 years
25%
10-19 years
35%

Experience Affects Technical Support Specialist Salaries

Experienced
▲11%

National Average
$44,000

Entry-Level
▼15%

Skills That Affect Technical Support Specialist Salaries

National Average
$44,000

Troubleshooting
▼2%

Customer Service
▼9%

Phone Support
▼9%

Technical Services
▼14%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 3 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
40%
5-9 years
25%
10-19 years
35%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 100%
vision benefits
Vision: 95%
no benefits
None: