Average Technical Support Specialist with Help Desk / Desktop Support (Tier 2) Skills Salary in Boston, Massachusetts

$45,604
Avg. SalaryShow Hourly Rate
$1,950
Bonus
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The average salary for a Technical Support Specialist with Help Desk / Desktop Support (Tier 2) skills in Boston, Massachusetts is $45,604.
10%
$40k
MEDIAN
$46k
90%
$74k
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United States (change)
Salary
$40k - $74k
Bonus
$0 - $2k
Total Pay
$40k - $73k

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Troubleshooting, Customer Service, Technical Services, Information Technology (IT) Support and Phone Support are correlated to pay that is above average.

Pay by Experience Level for Technical Support Specialist

An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $44,979 based on 5 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $45,978 based on 7 salaries.
Employees with Technical Support Specialist in their job title in San Francisco, California earn an average of 34.8% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (29.2% more) and New York, New York (29.1% more). The lowest salaries can be found in Austin, Texas (4.7% less).

Years of Experience

This data is based on 12 survey responses.
Early Career
41.7%
Mid Career
58.3%