Vice President (VP), Customer Service Salary

Median pay for VPs of Customer Service in the United States is around $138K per year. Cash earnings for VPs of Customer Service — which occasionally include more than $54K from bonuses and more than $30K from profit sharing — stretch from around $85K to approximately $227K. Residence and experience level each impact pay for this group, with the former having the largest influence. More than half of VPs of Customer Service (61 percent) survey respondents are men. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. The majority of VPs of Customer Service claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$84,002 - $195,799
$84K
$140K
$200K
MEDIAN: $139,037
10%
50%
90%

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$0$227K
Salary $84,002 - $195,799
Bonus $6,787 - $54,391
Profit Sharing $2,447 - $30,639
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$88,619 - $227,403
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 265

Job Description for Vice President (VP), Customer Service

The vice president (VP) of customer service is in charge of the company's customer service team, including all aspects of its day-to-day work. They analyze company data to see specifically what the department is working on, how it is solving any customer issues, and any necessary changes to procedures. They also provide information to other departments as necessary on employee feedback or concerns. Vice presidents of customer service must oversee the development and updating of customer service procedures that associates can follow to ensure customers receive an effective, fast, and reliable response to concerns. During high-volume periods, these executives may be required to help provide customer service support as well.

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Vice President (VP), Customer Service Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Common Career Paths for Vice President (VP), Customer Service


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VPs of Customer Service often transition into a VP of Operations position. VPs of Operations report a slightly lower median income of $122K.

Vice President (VP), Customer Service Job Listings

Popular Skills for Vice President (VP), Customer Service


VPs of Customer Service report using a diverse set of skills on the job. Most notably, skills in Leadership, Strategic Planning, Operations Management, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Project Management, Customer Relationship Management, and Team Leadership. The majority of those who know Customer Relationship Management also know Project Management.

Pay by Experience Level for Vice President (VP), Customer Service

Pay by Experience for a Vice President (VP), Customer Service has a positive trend. An entry-level Vice President (VP), Customer Service with less than 5 years of experience can expect to earn an average total compensation of $121,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Vice President (VP), Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $129,000 based on 52 salaries. An experienced Vice President (VP), Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $153,000 based on 149 salaries. A Vice President (VP), Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $161,000 based on 95 salaries.

Pay Difference by Location

National Average: $152,548

Larger city markers indicate a job is popular in that location.

Chicago offers some of the highest pay in the country for VPs of Customer Service, 35 percent above the national average. VPs of Customer Service will also find cushy salaries in Seattle (+26 percent), San Francisco (+25 percent), Dallas (+15 percent), and Denver (+13 percent). The lowest-paying market is Los Angeles, which sits 27 percent below the national average, proving that location is a significant contributor to overall pay. Two other places where employers offer below-median salaries are Portland (25 percent less) and Atlanta (11 percent less).

Related Job Salaries

Key Stats for Vice President (VP), Customer Service

Gender

Female
32 %
Male
68 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.
Less than 1 year
1%
1-4 years
2%
5-9 years
17%
10-19 years
45%
20 years or more
34%

Experience Affects Vice President (VP), Customer Service Salaries

▲6%

▼0%

National Average
$153,000

▼16%

▼21%

Skills That Affect Vice President (VP), Customer Service Salaries

Leadership
▲16%

Strategic Planning
▲10%

Operations Management
▲2%


National Average
$153,000

Customer Service Metrics
▼2%


Call Center
▼4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 35 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
1%
1-4 years
2%
5-9 years
17%
10-19 years
45%
20 years or more
34%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 88%
vision benefits
Vision: 79%
no benefits
None: 5%